raja15 Privacy
Policy

Introduction

raja15 is Pakistan's premier online gaming and sports betting platform, built for Pakistani players and operated with a commitment to responsible, transparent, and secure gaming. We understand that privacy is a fundamental right, and we are committed to being clear about what data we collect and why, how long we keep it, and the controls you have over it.

This Policy applies to all personal data collected through the raja15 website, including data submitted during account registration, data generated through your use of games and betting features, data collected automatically via cookies and tracking technologies, and data provided when you contact our customer support team.

This Policy should be read alongside the raja15 Terms & Conditions and our Responsible Gaming Policy, which together form the complete agreement governing your relationship with raja15.

Data Controller

For the purposes of applicable data protection law, raja15 acts as the data controller in respect of personal data collected from players using the platform. As data controller, raja15 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is lawful, fair, and transparent.

If you have any questions about this Policy or about the personal data that raja15 holds about you, please contact our Data Privacy team at [email protected]. All data-related requests are handled by designated privacy personnel and will be acknowledged within 5 business days.

Data We Collect

raja15 collects personal data across several categories, each serving a specific and legitimate operational purpose. The categories of data we collect are set out below:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, health data, or biometric data beyond what is strictly required for identity verification purposes under applicable KYC obligations.

How We Use Your Data

raja15 uses the personal data it collects for the following purposes:

• Account creation and management: To register your raja15 account, verify your identity, and maintain accurate player records.
• Service delivery: To enable access to games, sports betting markets, deposits, withdrawals, and all other platform features available following raja15 login.
• Payment processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other supported payment methods.
• KYC and age verification: To confirm that you meet the 21+ age requirement and to satisfy anti-money laundering (AML) obligations applicable to online gaming platforms.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, multi-accounting, and other prohibited conduct on the raja15 platform.
• Responsible gaming compliance: To monitor gaming patterns, enforce player-requested limits and self-exclusions, and identify players who may be experiencing gambling-related harm.
• Customer support: To respond to your enquiries, resolve complaints, and maintain records of communications for quality and training purposes.
• Legal and regulatory compliance: To meet obligations imposed by applicable licensing authorities and to respond to lawful requests from regulatory bodies or law enforcement agencies.
• Platform improvement: To analyse aggregate, anonymised usage data to improve the raja15 platform experience for all Pakistani players.
• Marketing (with consent): To send promotional offers, bonus notifications, PSL cricket betting updates, and platform news to players who have opted in to marketing communications.

Legal Basis for Processing

raja15 processes personal data only where a valid legal basis exists. The legal bases we rely upon are as follows:

• Contract performance: Processing necessary to create and manage your raja15 account, deliver gaming services, and process financial transactions.
• Legal obligation: Processing required to comply with KYC, AML, and regulatory reporting obligations imposed by applicable gaming licensing authorities.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics — where such processing does not override your fundamental privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Data Sharing

raja15 does not sell, rent, or trade your personal data. We share data only where necessary, and only with the following categories of recipient:

• KYC and identity verification providers: Third-party services that verify CNIC documents, conduct liveness checks, and confirm age eligibility.
• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other payment partners required to process your PKR deposits and withdrawals.
• Fraud and AML screening providers: Services that help raja15 detect suspicious transaction patterns and comply with anti-money laundering obligations.
• Game content providers: Licensed game studios whose titles are available on the raja15 platform may receive anonymised gameplay data for technical support purposes.
• IT and hosting providers: Cloud infrastructure and cybersecurity providers who process data on our behalf under strict data processing agreements.
• Regulatory authorities and law enforcement: Where raja15 is legally compelled to disclose data in response to a court order, regulatory investigation, or lawful law enforcement request.

All third-party service providers who process personal data on raja15's behalf are subject to contractual data processing agreements that require them to implement appropriate security measures and process data only for the specific purposes authorised by raja15.

Data Retention

raja15 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. The general retention periods applicable to different categories of data are as follows:

• Account and identity data: Retained for the duration of your active raja15 account plus a minimum of 5 years following account closure, in accordance with AML regulatory requirements.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction for regulatory compliance purposes.
• Gaming and betting activity logs: Retained for a minimum of 3 years from the date of activity, or longer where required by the applicable licensing authority.
• Customer support communications: Retained for 2 years from the date of the final communication in a given support case.
• Marketing consent records: Retained for the duration of your consent or until you withdraw it, plus 1 year thereafter as an audit trail.
• Technical and log data: Retained for 12 months in standard operational logs; extended where required for security investigation purposes.

When data is no longer required, it is securely deleted or anonymised in accordance with our data destruction procedures.

Security Measures

raja15 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Key security controls in place include:

• TLS encryption: All data in transit between your device and the raja15 platform is protected by Transport Layer Security (TLS 1.2 or higher).
• AES-256 encryption at rest: Sensitive personal data stored in our systems is encrypted using AES-256 symmetric encryption.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Staff with access to player data undergo background screening and mandatory data privacy training.
• Two-factor authentication: Internal administrative systems require multi-factor authentication to prevent unauthorised staff access.
• Regular security assessments: raja15 commissions periodic external penetration tests and vulnerability assessments to identify and remediate security weaknesses.
• Incident response: raja15 maintains a documented data breach response procedure. In the event of a breach affecting your personal data, we will notify affected players and relevant authorities within the timeframes required by applicable law.

Cookies Policy

raja15 uses cookies and similar tracking technologies (including web beacons and local storage) to enhance platform functionality, maintain session state, and improve the player experience. The categories of cookies we use are as follows:

• Strictly necessary cookies: Essential for the operation of the raja15 platform. These cookies enable core functions including raja15 login session management, security features, and game loading. They cannot be disabled without significantly impairing platform functionality.
• Functional cookies: Used to remember your preferences, such as language settings and display options, so you do not need to reconfigure them on each visit.
• Analytics cookies: Used to collect anonymised data about how players interact with the raja15 platform — including which pages are visited most frequently and how players navigate between sections. This data is used in aggregate form only and cannot be used to identify individual users.
• Marketing cookies: Used, with your consent, to deliver promotional content and bonus offers relevant to your gaming preferences on raja15. These cookies help us avoid showing you irrelevant promotions.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling cookies may affect your ability to use certain features of the raja15 platform, including persistent login sessions. Detailed cookie management instructions are available in the help section of all major browsers.

Your Privacy Rights

As a player on the raja15 platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your request. We will respond within 30 days of receipt.

• Right of access: You have the right to request a copy of the personal data raja15 holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request correction of any personal data we hold about you that is inaccurate or incomplete.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer needed for the purpose for which it was collected, subject to legal retention obligations that may require us to retain certain records.
• Right to restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of the data is contested.
• Right to data portability: You have the right to receive a copy of personal data you have provided to raja15 in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling. You also have the absolute right to object to processing for direct marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before withdrawal.

Requests to exercise your privacy rights are processed free of charge. We may ask you to verify your identity before fulfilling a request to ensure that personal data is not disclosed to unauthorised individuals.

Minors & Age Verification

If raja15 becomes aware that personal data has been collected from a player who is under 21 years of age, we will immediately suspend the relevant account and delete all associated personal data, except where retention is required for legal or investigative purposes. Any balances, bonuses, or winnings associated with an underage account will be forfeited.

If you are a parent or guardian and believe that your child has registered on the raja15 platform, please contact us immediately at [email protected]. We will investigate and act promptly.

Marketing Communications

raja15 sends marketing communications only to players who have explicitly opted in to receive them during registration or via account settings. Marketing communications may include:

• Bonus offers and promotional campaigns tailored to Pakistani players.
• PSL cricket betting highlights and seasonal sports promotions.
• New game announcements, including Aviator updates, slot releases, and live casino additions.
• Platform news, feature updates, and responsible gaming reminders.

You can opt out of marketing communications at any time by contacting [email protected] or by using the unsubscribe mechanism included in every promotional email. Opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal notifications, or security alerts, which are sent regardless of marketing preferences.

International Data Transfers

raja15 operates as an internationally licensed gaming platform. As a result, personal data may be transferred to and processed in countries outside Pakistan, including countries where the raja15 platform infrastructure is hosted or where third-party service providers are based.

Where personal data is transferred internationally, raja15 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within Pakistan. Safeguards may include contractual clauses requiring recipient organisations to apply equivalent data protection standards, or transfers to jurisdictions that provide an adequate level of data protection as recognised by applicable frameworks.

By using the raja15 platform, you consent to such international transfers of your personal data, subject to the safeguards described in this section.

Changes to This Policy

raja15 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered players via their registered email address and/or by posting a prominent notice on the raja15 platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this Policy will be revised whenever changes are made. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. The most current version of the Policy is always available at raja15.bio/privacy-policy.

Continued use of the raja15 platform following the effective date of any update constitutes your acceptance of the revised Privacy Policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data raja15 holds about you, please get in touch with our Data Privacy team. We are committed to resolving all privacy-related enquiries promptly and transparently.

You can reach us at: [email protected]

All privacy requests will be acknowledged within 5 business days and resolved within 30 days of receipt. Where a matter cannot be resolved to your satisfaction through our internal process, you may escalate to the relevant data protection authority or independent dispute resolution body specified by raja15's applicable licensing authority.